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HomeMy WebLinkAbout06 Report 08-067 DRIVE to Success 26 March 2008 Report 08-067 to Chairs’ Committee DRIVE to Success Originators: Cathy Nevins, Superintendent of Instruction Michele Giroux, Executive Officer David Miller, Manager of Business & Learning Technologies Purpose: 1. To provide an overview of the OCDSB “DRIVE to Success” initiative – becoming an evidence informed decision making school district. The Ministry’s focus on evidence informed decision making, matched with the OCDSB’s own goal of becoming a “data driven board”, is now collectively known as “DRIVE to Success”. “DRIVE” is an acronym for Data, Research, Information, Vision and Evidence – critical components to effective decision making. This is a progressive initiative, incorporating data collection and reporting strategies along with an integrated technology plan. Our DRIVE to Success ensures that we have the technological infrastructure and data architecture to facilitate evidence based decision making based that will put our students first. This initiative is a component of our district’s Strategic Plan, and exists to support school improvement plans. Background: 2. Effective decision-making in any organization must be supported by evidence which is derived from research, data, observation, experience and analysis. Over the past several years, there has been an increasing emphasis on the need to be a “data driven organization”. Data collection is essential to any organization. At the OCDSB, as with most school districts, data falls into two main categories: student based data and corporate data. Both must align at some point to provide proper information for decisions to be made. Appendix A illustrates some of the data currently collected at the OCDSB, and the purpose for which it is being collected. Attached as Appendix B is a glossary of terms/acronyms referred to herein. 3. With the arrival of modern technology, the ability to collect, maintain, and analyze data has increased exponentially. As the ability to collect and manipulate data gets easier, the need for systems, technology, priorities, understanding and training about data management also increases exponentially. Prior to undertaking any data collection process, it is imperative that there is a clear understanding of decisions that will be made using the information derived from the data. 4. In April 2005, the Ministry of Education adopted a “philosophy” of evidence informed decision making (EIDM). They recognized that ‘data’ presented as fact without corroborating evidence could be harmful, or at best a wasted effort. The evidence would, in turn, be used to improve student achievement. Accordingly, they established a new data capacity building program for school districts entitled “Managing Information for Student Achievement” (MISA). The program was originally designed to invest $12 - $15 million over three years in student achievement data collection systems at the provincial and at the local level. This has proven to be a successful initiative, such that the total investment has increased to approximately $90 million over three years. 5. MISA is intended to effect change in information management at both the provincial level and within school boards in three primary areas: • data management, • technology, and • human resources At the provincial level, MISA will establish Ministry data management standards and guidelines, and create informed policies and programs. The technology to be used will be Ontario Student Information System (OnSIS) and the Elementary Secondary Data Warehouse (ESDW). At the local level, MISA is intended to establish school and school board data standards and guidelines, and assist with informing decisions and instructional practice. Local technical projects will vary by school district depending on requirements. 6. In order to support collaboration and consistency in provincial and local programs, the Ministry established 7 regional Professional Network Communities (PNCs). These were teams of academic, administrative and information management professionals from school boards within a geographic region who worked together towards the MISA objectives. The OCDSB belongs to the Ottawa Region PNC. OnSIS 7. An important part of the MISA project at the provincial level was a technology initiative called OnSIS – the Ontario School Information System. It was designed to collect validated data from all school districts at three common points during the school year – October 31, March 31 and June 30, replacing the previous October and March reporting processes. 8. OnSIS would allow for the collection of province wide achievement data with common data collection and verification standards. It provides a common “snapshot” between all school boards, so proper comparative analysis can be performed. OnSIS was designed to overcome the limitation of the previous reporting processes. To achieve this, the Ministry became extremely prescriptive as to the definition of the data sets, and the reporting period deadlines. They established unique identifiers for students (the Ontario Education Number - “OEN”, the Ministry Educator Number – “MEN”) for teachers and administrators, and then standardized course codes and time assignments for teachers. 9. OnSIS data collection is facilitated through the “Trillium” student information system, with the initial data input derived automatically from information already existing in the system such as elemental student data, OEN, course codes, teacher assignment. The validation process is time consuming, requiring a collaborative effort between schools, central departments, and often other school districts. However, since OnSIS data will be used to feed other systems, and will be used as a basis for funding to all school districts, an effective strategy for managing OnSIS information is critical. 10. The following diagram illustrates the data flow into / out of OnSIS. Beginning with school boards, data is collected from students, teachers & principals, and from central departments through the SMS (Trillium, in our case). Information is sent to our local data warehouse, then on to the reporting system (in our case, the Datawall), next to final signoff by the board, and finally up to OnSIS. The information is stripped of identifiers and then sent to the ESDW. Elementary-Secondary Data Warehouse (“ESDW”), 11. The Ministry has a second technology project underway. The Elementary-Secondary Data Warehouse (“ESDW”) is an online data repository containing depersonalized data collected from OnSIS, test scores provided by the Education Quality and Accountability Office (EQAO), and from other sources such as Statistics Canada. This system will enable analysis and reporting of student achievement over time, and will be used to directly support programs such as Student Success / Learning to 18, Literacy and Numeracy and others to come. This system is not yet in operation. Status: 12. Prior to the development of the MISA project, the OCDSB had recognized the need for a comprehensive long term technology plan which addressed hardware infrastructure needs, software solutions, and data management for both the academic and business functions of the school district. A five year technology plan was developed with the following philosophy: “Technology is a learning support tool – it provides physical aids to students, provides communications vehicles for students, provides learning tools for students, provides mechanisms to measure student achievement, provides administrative support systems that allow the organization to be more efficient and student focused.” 13. The MISA project was a catalyst for progress on the academic side of the technology plan. As a larger school district, the OCDSB was already well along the path in terms of identifying needs for centralized data collection, but needed resources in order to address those needs. When the province introduced the MISA project, it presented the opportunity for us to use one-time funds to enhance our systems, equipment and training, specifically in the elementary report card system, the data warehouse, the data archive system, and data reporting tools. 14. Our local MISA Plan, as designed in 2005, initially focused on the implementation of an online elementary report card (TWEA), the creation of a student data warehouse, and the installation of a student data archive system for transcripts. Each of these initiatives required the acquisition of hardware and software, but more importantly required significant emphasis on training to ensure proper use and extensive data cleansing to validate the accuracy of the data. 15. Over the past three years, work in these areas has continued and we have expanded the use of the data warehouse to include achievement data. The following successes have been realized: • TWEA report card fully implemented and in operation for two years • Transcript archive system installed and continues to be populated with data • Data warehouse “The Data mart” in operation; collecting formative assessment data, achievement data, report card data • Data reporting tool for teachers and principals “The Data wall” is in final test and is to be rolled out in June across the system • OnSIS reporting is now in year two, and is an ongoing process • An Information Administrator has been hired to assess requests for data and information, and to provide informative reports • An Information Assistant is being hired to assist with the implementation of the electronic document management project, eventually to include the coordination of indexing and conversion tasks • In collaboration with the Ottawa region PNC, the OCDSB developed and successfully completed several action research projects for the classroom, plus three regional technical symposiums held in Kingston, and assisted with a province-wide privacy awareness project (“PIMT”) which has produced a toolkit for school boards, to be released later this spring • Provided direct assistance to two other PNC school districts with the implementation of their own online report card. 16. Our progress on the MISA project has been guided by a provincial MISA continuum, attached as Appendix B. The continuum is divided between the three MISA objectives: technology, data management and human resources. Over the three years of the project, each board was surveyed as to where on the continuum they stood (i.e.: on target or not). The ultimate goal was to move all boards through four stages from pre-implementation, early implementation, building capacity and ultimately, sustaining capacity. 17. Throughout the project, the OCDSB has been leading in some areas consistently, especially in the technology and data collection areas. This is understandable as the OCDSB adopted the EIDM philosophy and central collection process prior to MISA. At this point, our area of focus is in building capacity at the human resource level, which means teaching people how to effectively use data to develop the information required in order to make decisions. 18. The OCDSB has embarked on several data collection and reporting programs to aid in the EIDM goals. This will reduce the number of systems and occasions that data must be entered, providing more accurate data at a reduced risk and cost. Some of these projects include: • Subject attendance recording • Web-based IEP • Web based TPA • The Data Wall • ELL / ELD tracking • ESL tracking • Continuing Ed on-line course registration and payment • School locally-collected funds automation, on-line payment of school fees (trial) • On-line student transfer application process (Lisgar and Col By) • Co-op education Personal Placement Learning Plan (PPLP) • Report catalogue / data mapping • New web page which incorporates an access portal (“Students Area” and “The Staff Room”), so that students and staff may access resources securely without having to look in several locations, or remember several account names or passwords. 19. As we continue to develop data collection tools our focus is ensuring the tools are ‘tightly integrated’, meaning that in most cases data will be collected from a single source often at a single time, and will be used to support multiple applications. For example, data collected for specific testing (such as PM Benchmarks) can be input directly into the assessment tool so that it does not have to be entered manually at another time for a different purpose. This will facilitate the most efficient collection of data with the least impact on the teachers’ or administrators’ time, and will greatly improve data accuracy and security. Linking Data Collection with Classroom Technology 20. In order for data collection tools to be effective in the classroom, we must ensure that our schools and classrooms house the right equipment and that we create learning environments where technology plays a supportive role. This year, we introduced a new program entitled the Classroom Technology Needs Assessment (“CTNA”). CTNA is designed to address the growing gap between available technology, student and staff use of that technology, and identification of replacement technology for the classroom that would integrate into the current curriculum, and as well address the needs of the modern student (“the Facebook Generation”). The CTNA initiative recognizes that the everyday use of technology in the classroom in a positive way enhances the use of technology for data collection purposes which ultimately ensures that we can move the organization towards evidence based decision making. 21. The overall strategy of CTNA has been designed to reduce the impact of barriers to teachers making use of technology in everyday instruction. Some of the key initiatives under CTNA include the following: • Stable, consistent teaching and learning environments: In the past, computers have been allocated to schools based solely on a mathematical formula (ratio of students/computer). While equitable, this process has lead to a mishmash of models and operating systems that can lead to user frustration, problematic support issues, and decreased time on task for learners. This year’s allocation strategy, while still based on need and ratio, has been tuned to try and standardize computer labs in one third of schools, ensuring a stable, consistent environment. • Refurbishment: In the remaining two thirds of schools who are not in line for a complete lab renewal this year, a refurbishment of existing equipment has been offered. Replacement mice/keyboards, re-imaging and cabling clean-up have been performed to help ensure the best possible experience for learners. This proactive program is also helping alleviate some pressure on the volunteer "Computer Contact Teacher" in the schools. This initiative along with the previous one are also addressing some of the ‘fighting’ for the best machines by students as they enter a lab. • Professional Development: One of the key barriers to technology integration that teachers identified was a lack of professional development opportunities. Workshops on key strategic curriculum areas (Assistive technology, literacy and technology, "Web 2.0" social tools, pod casting, etc) have been developed and offered around the district. Special attention has been focused on new teachers and on schools receiving new computer labs, with an eye towards making the best possible use of the investment in technology. • Teacher-led professional learning/sharing: B&LT is sponsoring a number of teacher- led initiatives to investigate and develop best practices with emerging technologies. The projects (proposed by teachers and supported by Principals in the school) include such areas as GPS/Mapping technologies, school-wide use of USB memory keys, pod casting, use of handheld personal digital assistants with students, and rich-media authoring with at-risk learners. • Library Infrastructure: A significant upgrade to the library circulation system is underway, with 25 school successfully migrated to the new system. This upgrade enables students to access the library catalogue from any OCDSB computer (via a web browser), thereby significantly increasing their access and use of library resources. • Technologies of Engagement: To further drive integration of technology across the curriculum, modern tools are being brought into the classroom to help drive student engagement. Each school has been allocated a new multi-media cart (cart, laptop, LCD projector). In additional to this, 22 additional interactive whiteboards have been purchased this year to explore their effectiveness as a classroom tool. A parallel project is also underway to place 18 interactive input "tablets" into classrooms as an alternative to a fixed whiteboard. Also this year, several new pieces of equipment – mini laptop computers, handheld portable interactive whiteboards, video capturing equipment, to name a few – are being field tested in several locations. Transforming Data into Information – Looking Forward 22. The installation of technology solutions and the collection of data are important because they create the architecture for a data driven organization. However, data is simply a collection of facts and figures – sets of information that you manipulate in order to draw conclusions. Information is the collection of data that has been analysed and can be used as evidence to inform decision making. 23. Data is always subject to a number of restrictions - who can legally access the data, what purpose was it collected for, how can the data be used, who needs data for analysis, who needs information for decision making, what data is required to support the information that leads to the decision making? Effective data management strategies are critical in order to ensure the integrity and security of the data, and the privacy rights of the individuals about whom the data has been collected. 24. To assist in managing our use of data, we have moved forward with several important first steps that assist with our information delivery to various stakeholders, including the Board and its committees, as well as research groups : • The creation of a new position entitled Information Administrator who is responsible for coordinating requests for information and reports, collecting the required data, address privacy concerns, and releasing the available information. • The development of a corporate records program which will ultimately ensure the proper identification, coding and storing of both paper and electronic records across the district. This will speed up many research and reporting functions, and will aid in security of private information. • The development of an indexed catalogue of standard OCDSB reports that are prepared to address a particular question, and released in a suitable format for the intended audience, pulling from data “mapped” consistently year over year, • A privacy awareness project in collaboration with the PNC, OASBO and CODE, which will identify the responsibility of the Board with respect to privacy laws, and how the Education Act and the Municipal Freedom of Information and Privacy Act (MFIPPA) work together. 25. Looking forward, we recognize that there is still significant work to be done in terms of effective data management, particularly in the areas of collection, use and privacy. The privacy forum scheduled for April 11, 2008 is an important first step in building awareness about the privacy issues associated with data collection and use. Over the next year, we will be undertaking a significant amount of work in the privacy area with a view to ensuring that all data collection and use is done in accordance with all legal requirements and with informed consent. 26. In addition, as an organization we need to continue to develop our capacity to use data through data correlation, analysis, data based reports, and data based dialogue, particularly with respect to student achievement. This will require additional staff training at various levels on data analysis and data use, as well as an assessment of resources to ensure that we have the organizational capacity to use the data that we collect appropriately, fully and in a meaningful way. Given that the majority of school boards involved in the MISA project are at a similar point on the core capacities continuum, there are ongoing discussions with the Ministry regarding the need to continue the MISA project funding. Financial Implications: 27. The data and information capacity building work that has been completed under the DRIVE to Success initiative has been funded by the MISA program. The OCDSB received approximately $2.2 million in one time funding over three years (2005-2006 to 2007-2009) from the Ministry. Another $30,000 in funding was received from the regional PNC to finance research projects. The MISA Funds were apportioned as follows: Component Description 2005-2006 2006-2007 2007-2008 Technology Trillium – SMS - TWEA $ 97,500 $ 174,000 $ 20,000 Reporting Tool $ 120,000 $ 117,400 $ 70,000 Computer Hardware $ 33,000 $ 100,200 $ 25,000 Data Management Data Holdings $ 133,000 $ 190,000 Data Cleansing $ 35,500 $24,000 $ 150,045 Data Mapping $ 44,500 $ 25,400 $ 65,000 Data Integration $ 45,000 Access $ 5,000 $ 126,000 Human Resources Training $ 351,000 $ 219,000 $ 26,000 Totals $ 681,500 $ 798,000 $ 717,000 28. Looking at the table one can see that approximately two thirds of this MISA funding was used for staff training, data holdings and cleansing (validation) labour costs. The indicated amounts for 2007-2008 include monies spent and planned for the balance of the year. At the time of this report, no future funding is scheduled from the Ministry (i.e.: MISA Year 4). 29. Looking forward into 2008 and beyond, the OCDSB will incur ongoing costs for OnSIS data verification in the amount of approximately $150,000. In addition to the OnSIS there are ongoing costs associated with the implementation of the five year technology plan which are dealt with annually as part of the regular budget process. Summary: 30. The DRIVE to Success initiative is a comprehensive approach to moving the OCDSB towards an evidence informed decision making organization. With the financial support provided through the MISA project, the OCDSB has been able to make significant advancements in our technological infrastructure in order to support effective data collection mechanisms, particularly on the academic side. Looking forward, we must ensure that we continue to develop our capacity to use data effectively, securely and purposefully, while guaranteeing the privacy of the information. 31. This report is intended to provide an overview of the technology framework that supports our move to becoming an evidence based decision making organization. In April, there will be a report coming forward to the Education Committee providing more detailed look at the OCDSB data wall and our student achievement data strategies and practices. SUBMITTED FOR INFORMATION AND DISCUSSION: ____________________________ __________________________ Cathy Nevins Dr. Lorne M. Rachlis Superintendent of Instruction Director of Education/ Secretary of the Board Appendix A – DATA COLLECTION The following table (while not exhaustive) indicates types of data currently being collected, and a brief description of the purpose for which the data will be used: Ministry Mandated Collections Data Collected Purpose OnSIS (Ontario School Information System) Contains all information about students, teachers, courses, achievement and special needs, collected three times per year Used to determine funding (grant structure) Trillium Student personal and demographic; course selection and timetabling; assessment data Board use, generates on-line lookup, facilitates timetabling, course selection, report card generation, transcript generation, suspension data, etc Formative assessment instruments mandated by Ministry EQAO Literacy testing EQAO comparative reporting Spec Ed IPRC data Suspension Data OnSIS requirement HR Teacher personal data OnSIS requirement Financial Standard 7 month and year end accounting reports Ministry auditing Facilities Good Places to Learn, req’d for auditing Technology, req’d for OnSIS Ministry auditing Technology report Equipment in schools, such as computers, labs OnSIS requirement OCAS / OUAC Ontario College and University application service elemental and achievement data Application process for students wishing to enter college or university in the fall TPA Teacher Performance data Regularly scheduled performance reviews by principals as determined by ministry policy Board Initiated Data Collections Data Collected Purpose Spec Ed subsystems SEA equipment type and location Ministry auditing IEP data Deliverable to parent and student after IPRC assessment complete PM Benchmarks, GB + CASI DRA Student formative assessment data Used to populate datawall, used to track progress of a student as part of learning process Kindergarten testing Physical and health information, general work habits, observations Initial assessment of students as they enter school system at a young age EQAO Achievement data resulting from standardized testing mandated by Ministry. Sent to Ministry (required data), and used in local datamart to populate datawall for use by teachers to help improve achievement Administrative Data Systems Data Collected Purpose IPPS (Human Resources) System Staff (personnel) Pay generation, personnel information, T4s etc BAS (Financial Management) System Accounting & Budget Purchasing module, PO generation, accounts and ledgers, budgeting modules, Berriger Community demographic, census, enrollment data Used to plan accommodation in building, project enrollment based on demographic trends, used for budgeting and planning purposes Appendix B- Glossary of Terms Acronym or Term Definition What It Is…. Action Research Research project that takes place using real work, live environment as test bed, which will produce usable results BAS 2000 Budgetary Accounting System (2000) Brand name of the OCDSB’s financial management system, used for payroll, purchasing and accounting BI Business Intelligence [tools] Software that permits modeling of a situation or process that, combined with a variety of data, will aid in planning and improvements CMS Content Management System Large repository of user-inputted information, indexed and retrievable on line, combines several types of media such as video, podcasts, straight data CODE Council of Ontario Directors of Education CTNA Classroom Technical Needs Assessment 3 year classroom technology review, replacement and stabilization program Data Basic elements of information Data Cleansing A process that verifies or validates the accuracy of data in a field or a report, and example being that there are not two student numbers for the same student thereby counting her twice. Data Wall Reporting tool for Principals & Teachers Data mart The “Data Warehouse” Central storage of all assessment data Education Act Provincial Act of Parliament which is essentially the policies and procedures which all school districts must operate under. EIDM Evidence Informed Decision Making EQAO Education Quality & Accountability Office ERP System Enterprise Resource Planning Large scale modular application used for payroll, personnel, accounting, some BI ESDW Elementary Secondary Data Warehouse Ministry’s online data warehouse Filemaker Local non-connected desktop database software application HRIS System Human Resources Information System IEP Individual Education Plan Information Useful summary of a variety of data elements, which will answer a question IPPS Integrated Personnel & Payroll System OCDSB’s personnel management system IPRC Individual Placement Review Committee To ensure that the student receive proper placement for his / her individual educational requirements. MEN Ministry Educator Number Province wide unique identified for each teacher, vice principal, principal and supervisory officer MFIPPA Municipal Freedom of Information and Privacy Act Provincial privacy legislation established in 1991 that governs organizations like the OCDSB MISA Managing Information for Student Achievement Ministry’s “Evidence Informed Decision Making” process OASBO Ontario Association of School Business Officials OEN Ontario Education Number Province wide unique identifier for each student OLAP Online Analytical Processing Tool Report against Data Warehouses OnSIS Ontario School Information System Ministry’s Data Collection system PIA Privacy Impact Assessment Required process to be applied to every request for data or for a report or reporting subsystem PIMT Privacy Information Management Taskforce Province wide collaborative project designed to bring awareness of privacy issues as they relate to the new information collection systems and privacy laws PNC Professional Network Community Mutliple organizations joining together with a like purpose Portal Online location where information can be accessed, changed, stored in a secure manner with a single login and password PPLP Personal Placement Learning Plan Use for matching the co-op placement with the student’s learning plan correctly. SDAS Student Data Archiving System Application used to index store and retrieve transcripts and other historical data SDS Student Decision Support System Online Analytical Processing Tool (OLAP) that uses data from the DataMart to help central researchers complete their task SEA Special Education Assistance SePRO Special Education Filemaker Pro Database Defunct legacy collection tool, now being replaced by IEP through trillium SMS Student Management System SPSS Stat Statistical Analysis Tool SPTS Spec Ed Tracking System TPA Teacher Performance Appraisal Trillium Brand name of the OCDSB’s student information management system TWEA Trillium Web Achievement Online elementary report card APPENDIX D - OCDSB TECHNOLOGY PLAN – THE NEXT FIVE YEARS AND BEYOND! ANNUAL UPDATE – MARCH 2008 GOAL: The ability of the OCDSB to meet core business requirements that will serve all staff in all departments and schools in the most efficient and effective manner. 2004-2005 • Fully implement Trillium (combine and centralize all SMS) • Build capacity to fully support Trillium • Desktop computers for all teachers, to facilitate teachers accessing central software 2005-2006 • Refine “e-Learning” deliverables • Build capacity to fully support Learning Management System (“Blackboard”) • Add capacity in secondary schools to facilitate full videoconferencing • Add web conferencing facility accessible to all • MISA / OnSIS Year One deliverables, including TWEA report card and secondary school subject attendance collection 2006-2007 • Collaboration process between central departments underway • Streamlining the B&LT Staff Advisory Committee – changed focus from school acquisition requirements to more strategic identification of information needs, technology issues and solutions • School Operations Committee – added representation from B&LT academic side so that we could ensure link between academic planning and technology forward • Next stage is to bring regular tech reporting to DEC • Business Systems Advisory Group (“BSAC”) is formed - a new inter-departmental committee that meets on a monthly basis to discuss business software applications. This committee is intended to break down some of the silos within our administrative functions and improve the connectivity of our systems and practices • Transform Field Service into a “dispatched” service • OnSIS data cleansing, first year production for OnSIS • Consolidation of core software begins with elimination of some sub-systems • “Special Education Assistance” hardware distribution and tech support process begins • Implement Emergency Operations Centre • School computer software installed via demand-driven loaders “Zenworks” • Data wall is designed and initial prototype made • Data mart in operation 2007-2008 • Classroom Technology Needs Assessment (“CTNA”) program, year one • New web page rollout, school web page enhancements begin • MISA – Datawall rollout, data mapping expanded, OnSIS data cleansing • Classroom-based “Action Research” projects • Core business software updates (IPPS.net, BAS 2000) • Privacy and information management education • Begin electronic document management project • Upgrade central servers, begin to phase out Novell • E-Mail system (“BEAM’) upgrade • Disaster Plan – Threat-Risk Assessment, begin constructing backup site • Staff skillset “PD” process begins with school office admin staff, OnSIS training expansion, SEA application training, Datawall training 2008-2009 • Year two of CTNA program; last year for Macintosh support • Administrative computer replacement using mobile computing • Systematic migration of standalone “databases” into mapped Trillium links • Information Administrator role fully established • Privacy reviews, PIAs; begin development of report catalog • Continue migration from Novell to Active Directory • Incorporate Virtualization into server design; “Green Data Centre” • Standardized cell phone, PDA (“Blackberry”), radios acquisition and configuration plan • School telephone systems replacement program with VoIP, year one of three • Action items for Disaster Recovery from threat risk report • Replace central Oracle database system with SQL Server • Full portal access to user applications and information • Single sign-on migration underway • Continue skillset training and support to manage new data systems, 2009-2010 • Full wireless connectivity at all sites • Teacher computer replacement using mobile devices • Move towards “self-service” resources for staff – timesheets, password changes, etc • Extended hours support structure to be phased in • School telephone systems replacement with VoIP, year two of three • Voice – data integration • Year three of CTNA program • Begin making all application software available via web browser • Completion of Novell to Active Directory conversion • Expansion of Business Intelligence tools • Electronic Document Management in production • Completion of disaster recovery site • Continue PD to align skill sets with technology 2010-2011 • Student desktop computers’ replacement with mobile devices • Curriculum development review to “co-habit” with mobile devices • Web-access for all applications • School telephone systems replacement with VoIP, final year • Review of core software for continued suitability • Continue PD to align skill sets with technology